ABOUT DOKWiFi IT SERVICE

Elevate Your tech Business with IT Solutions

DOKWiFi IT SERVICE is a leading solutions service provider across the globe for both commercial and government entities. With over 18 years of experience DOKWiFi IT SERVICE offers a suite of solutions for computing device management and security, telecommunications and data validation, fault management, inventory tracking, and control, provisioning and more.

It also aims to provide personal, expert IT support and beautiful, hand-crafted websites. Customers Sectors of Private and Government utilize DOKWiFi IT SERVICE, which maintains the daily operation of their communications/data network and telecom expense management. Read More...

Our Top Five(5) Best Practices

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Align IT Services with Business Goals

IT services should directly support the organization’s strategic objectives to deliver real value. Regular collaboration between IT and business stakeholders ensures priorities are aligned. This alignment helps optimize resource usage, improve decision-making, and drive measurable business outcomes.

Implement Strong IT Service Management Frameworks

Adopting frameworks like ITIL helps standardize processes for incident, problem, and change management. Structured ITSM practices improve service quality, reduce downtime, and increase operational efficiency. They also create consistency and accountability across IT teams.

Prioritize Security and
Compliance

Security should be embedded into all IT services through proactive risk management and continuous monitoring. Implementing best practices such as access controls, regular audits, and patch management protects sensitive data. Compliance with industry regulations also builds trust with customers and stakeholders.

Focus on Automation and Continuous Improvement

Automation reduces manual effort, minimizes errors, and speeds up service delivery. Regular performance reviews and feedback loops help identify areas for improvement. Continuous improvement ensures IT services remain efficient, scalable, and responsive to changing business needs.

Deliver Exceptional User Experience and Support

User-centric IT services enhance productivity and satisfaction across the organization. Providing responsive support, clear communication, and self-service options empowers users. Measuring user feedback and service metrics helps maintain high service quality and reliability.

IT NETWORKING - CCTV - IT TELECOM - IT HELPDESK SUPPORT

IT Services We Do..

Expert Filipino IT professionals delivering global-quality & competitive results.

SaaS Web Apps

SaaS-Based Web App Subscriptions

We offer SaaS-based subscription solutions that allow businesses to access powerful software without heavy infrastructure costs. Our cloud-based systems are scalable, secure, and maintained by our in-house team.

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Repair & Maintenance

Office Laptops, Desktops, and Servers

We provide preventive and corrective maintenance services for office laptops, desktops, and servers to ensure stable and secure daily operations. Our services include system diagnostics, performance optimization, hardware checks, software updates, and ongoing technical support to minimize downtime.

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Mail Hosting Service

Business
Email Hosting Service

Our business email hosting provides secure, professional, and reliable email communication for your organization. We ensure high uptime, data protection, and seamless access across devices.

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IT Networking Service

Network, Telecom & CCTV

We provide reliable network, telecom, and CCTV solutions designed to secure and optimize your business operations. Our services include structured cabling, wireless network management, telecom PABX, IP CCTV installation, and ongoing technical support.

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IT Helpdesk Support

Onsite IT Helpdesk Support

Our onsite IT helpdesk support delivers hands-on technical assistance to keep your business systems running smoothly. We handle hardware, software, network issues, and preventive maintenance directly at your location.

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IT Remote Support

Remote IT Helpdesk Support

Our remote IT helpdesk support offers fast and efficient troubleshooting without the need for an onsite visit. Using secure remote tools, we resolve system issues, provide user assistance, and minimize downtime.

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Static Web Apps

Web
Application Development

We develop modern, scalable web applications tailored to your business requirements. Our solutions focus on performance, security, and user experience to support your digital growth.

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eCommerce Web Apps

eCommerce Web Development

We build complete eCommerce solutions for B2C, B2B, and E2E models. Our platforms are designed to be secure, user-friendly, and optimized for online sales and business operations.

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WEB POS Store Retail & Wholesale System

We provide a Web-based POS system for retail and wholesale businesses to manage sales, inventory, and transactions efficiently. Our solution offers real-time reporting, secure access, and seamless operations across multiple locations, with mutliple branch, staff & management access.

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WEB ERP Corporate Back
Office System

We deliver a Web-based ERP corporate back office system that integrates finance, HR, operations, and reporting into one centralized platform. Our solution improves efficiency, data accuracy, and decision-making through real-time access and streamlined workflows.

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WEB QUEUE Crowd Management System

We provide a Web-based queue and crowd management system to organize customer flow and reduce waiting times efficiently. Our solution improves service experience, optimizes staff productivity, and ensures smooth crowd control in any business environment.

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What Are SaaS Platforms?

Software as a Service (SaaS)

is a cloud-based software delivery model where applications are hosted by a provider and accessed by users over the internet. Instead of installing and maintaining software on local computers or servers, companies use SaaS through a web browser or subscription-based access. SaaS eliminates the need for costly hardware, complex installations, and ongoing manual updates. The provider manages maintenance, security patches, and system upgrades automatically.

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What are benefits of having SaaS Platform?

One major benefit of SaaS is its cost efficiency and scalability, allowing companies to pay only for what they use and easily adjust users as needs change. Additionally, SaaS enables remote access, fast deployment, and reduced IT management, helping organizations stay productive and focused on core business goals.

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Hardware Supply & Support

Within our valued annual maintenance contract supported clients, we also provide such requirements of office hardware like Personal Computers Set, Desktops, Laptops, Servers, Printers, Telephone PABX and Device Handsets, Timekeeping Terminals, Network Patch Chords, and Network Devices such as Routers, Managed and Un Manage Switches, Wireless Accesspoint Devices, and Even CCTV, Door Access and Alarm System

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Office Applications Digital License Keys

Handling our every valued clients annual maintenance contract may not end up only in hardware provisions, many companies we had served requires 3rd party office software company subscriptions, and license purchases. In this event as part of our extended services, we provide them directly what they need to avoid spending time on looking for such required office applications without any proper directions.

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